Payment in full is due at time of purchase. Goods will be shipped after payment is processed. Customized orders will be produced after payment is received.
Buyer is responsible for any taxes outside of PA.
Shipping is through USPS. Products will ship within 1-2 business days after payment is confirmed for in stock items. In most cases the item will ship same day as payment.
Custom orders and Made to Order listings will require more time (currently approximately 1-3 weeks) to create the requested product, a time estimate will be provided with your quote. Standard shipping policies apply.
We want you to be happy. If you aren't satisfied with your purchase, a full refund is available with an authorized return for the first 14 days post purchase.* As most of our items are custom made, a direct replacement may not be available.
Please contact us before returning any item. Buyer is responsible for any return shipping charges unless the error was our mistake. Approved shipping costs will be subtracted from your refund.
We will work with you to resolve any issue, please contact us if you have any questions.
*Customized and made to order products or customized items are sold as-is and cannot be returned. This includes custom orders and custom engraved items.
All items are described as best as possible and photographed for your review. All photographs are copyrighted and owned by Andalog LLC.
Being made of natural wood, some of our products may change color over time with age and use. They may also appear slightly differently from the listed photographs due to lighting conditions.